- Is there a minimum order when I buy balloons?
For deliveries like bouquets and yard installs, the order must be at least $100. The minimum pricing of decorations for an event is $350. The prices do not include the cost of delivery.
- Do you deliver? What does it cost?
We calculate delivery fees based on the size of the delivery/install, delivery location, and time. We are 100% transparent with all of our fees and we will inform you of the cost when you request a quote or book an event.
- Can I pick up an arrangement?
Yes! You can pick up your order at our Balloon Boutique in Manahawkin, New Jersey. Pickups should be done with the seats down in an SUV or van. Please note that we suggest delivery because the arrangements can get damaged during transport, and we can’t promise replacements in those cases.
- Do you take same-day orders?
We can’t guarantee that we will be able to help you on the same day, but depending on how busy our staff is, it’s worth a try!
- How far in advance should I place my order?
Please place your orders as early as possible. We allocate event setup dates and times on a first-come, first-served basis.
- How long will my balloons last?
What you order will determine the answer to this question. Several of our choices will last for weeks. When you order, it’s best to tell us when and why you need the balloons so we can help you choose something that works for you.
- How do the balloons hold up outdoors?
Balloons can work just fine outside, depending on the weather. If it rains or is very windy, they can be ruined. Also, dark-colored balloons may pop if the weather is too hot.
- What areas do you service?
We deliver to the Ocean County, Atlantic County and Monmouth County, New Jersey.
- Can we do an installation for an outdoor party?
You absolutely can, and should! Most outdoor installs don’t last for extended periods of time like indoor ones do, but they will definitely be amazing for your party.
- What is your cancellation policy?
As soon as you place your order, we set aside the pickup/delivery time for you and buy the needed supplies. Refunds are not provided. If you cancel your order 14 days or more before the date of pickup or delivery, you will get shop credit for the amount you paid. No refunds or reimbursements are provided if you cancel your order less than 14 days before the date of pickup or delivery.
SET UP & DELIVERY
Set-up, delivery and breakdown is a set fee that is included into the quote. If breakdown isn’t needed, the quoted price will reflect that. Please plan accordingly for breakdown. We will arrive promptly on the desired breakdown time. If your event time is pushed back, then there could be an addition charge.
Most of our pieces are created at our Balloon Boutique Manahawkin, NJ location, and delivered to your event location. The structure and mass of the piece will dictate whether the piece is set up at our home location or if it needs to be assembled at the venue. If the piece needs to be assembled at the venue, you (the customer) will need to contact the venue and set up arrangements for us to set-up the piece before the event. Set-up for all big orders need AT LEAST 2 hours or more before the scheduled event time to set up. Depending on the size of your piece, we can set up within an hour if needed.
For bigger events or events at farther distances, overnight stays could take place. More information will be gathered from you if an overnight stay is required. The delivery and set-up fee will be listed on your final invoice.
Delivery prices depend on the the distance of your event location.
Décor and helium balloon pick-up is available for free. Please note that any popped balloons or décor injuries are not our responsibility after you leave our location. We will try our best to make sure your piece travels safely with you. Please be mindful that your vehicle needs to big enough to transport your piece!
BREAKDOWN SERVICES
We will not offer breakdown services last minute at the event if it is not already noted in the invoice or discussed prior.
*Please note, if we need to come back to breakdown décor or remove rentals, we must know the event end time. We can stay during the event or in the area if we do not have any other orders during the day and if the event is no more than two hours long.
If we have another order scheduled during your event end time, please allow for extra time for travel back to the venue.
We will not pop the balloons during breakdown, unless we need to get to our rentals. You (the customer) are responsible for breaking down and popping all the balloons.